Customers Service

Shipping Guide

All orders placed on Duovox official website are with free shipping, customers do not need to pay any shipping cost. Once the order placed, the package will be shipped out by air within 2-3 working days.

Shipping Methods:

Duovox will ship by DHL, UPS, FedEx, TNT or Dedicated Line to your address. All these methods provide door to door delivery.

Return&Warranty Policy

After-sales Service

We check and test each product will be double checked and tested before shipping out, and do absolutely everything possible to ship and deliver your order on time, and in good condition.If any product arrives to customer damaged or incorrect, please contact our customers service team (support@fityision.com), we will provide timely after-sale service.

Return & Refund

We are glad to receive positive feedback from customers,but if you decide not to use the product, please indicate your intent to return within 15 days of purchase.See details below.

1.You can indicate your intent to return within 15 days of receiving the product, providing the product remains unused and in their original packaging. Please note that returned item that is either used or not in their original packaging may not be accepted.

2.Before you arrange your return package, please contact us for a Return Merchandise Authorization(RMA) at support@fityision.com.

Return Goods with RMA If returned goods with an RMA and in its original condition without any damage or dirty, we can offer a full refund of the item(s). If returned goods without an RMA will not be accepted and will be returned to sender. If returned goods with an RMA but in bad condition with incomplete functionality, we will do partial refund according to damage situation.


3. For product returns, please arrange by EMS. Please note that we only accept EMS.

4. The items should be returned to correct address as instructed. If the products are returned to wrong address, we will keep the right to refuse refund due to not receive returned products.

5. All returned goods will be inspected for functions, damage and authenticity upon receipt.

6. Return Address
Please contact Duovox support team at support@fityision.com to get the correct return address.

7. Refund Methods
Once we receive your item, a refund is initiated immediately. Generally, the amount will be returned back through the original payment methods in 7-15 working days after receiving the returned package. For more details, please contact Duovox support team at support@fityision.com.

8. Customers will only be charged once at most for shipping costs (this includes returns); No-restocking will be charged to the consumers for the return of the product.

Cancel Order

If the customer wants to cancel the order, place notify us before shipment through email to support@fityision.com. Otherwise, the order package will be arranged normally.

Duovox Limited Warranty

Duovox provides a limited warranty of 1 year upon purchasing the product. The warranty assures the buyer that the product is free from any manufacturing defects.If there are missing items or items damaged during shipping process, please contact us directly, we will provide timely assistance.The limited warranty only applies to Duovox brand products that are used normally in accordance with Duovox's published guidelines.This warranty does not apply to damage caused by misuse, normal wear and tear, and accidents.Please note that warranty applies only to the original purchaser and is not transferable.

Privacy Policy

Privacy Statement

We take your privacy seriously and this privacy statement explains how www.fityision.com(collectively, “we”; “us”; or “our”;) collect, use, share and process your information.

Collection and Use of Personal Data

Personal data is information that can be used to directly or indirectly identify you. Personal data also includes anonymous data that is linked to information that can be used to directly or indirectly identify you. Personal data does not include data that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.

Promoting Safety and Security

We abide by the principles of legality, legitimacy, and transparency, use, and process the least data within a limited scope of purpose, and take technical and administrative measures to protect the security of the data. We use personal data to help verify accounts and user activity, as well as to promote safety and security, such as by monitoring fraud and investigating suspicious or potentially illegal activity or violations of our terms or policies. Such processing is based on our legitimate interest in helping ensure the safety of our products and services.

Here is a description of the types of personal data we may collect and how we may use it:

How we use your personal data
Generally speaking, we use personal data to provide, improve, and develop our products and services, to communicate with you, to offer you targeted advertisements and services, and to protect us and our customers.

Providing, improving, and developing our products and services:We use personal data to help us provide, improve, and develop our products, services, and advertising. This includes using personal data for purposes such as data analysis, research, and audits. Such processing is based on our legitimate interest in offering you products and services and for business continuity. If you enter a contest, or other promotion, we may use the personal data you provide to administer those programs. Some of these activities have additional rules, which may contain further data about how we use personal data, so we encourage you to read those rules carefully before participating.Communicating with you:Subject to your prior express consent, we may use personal data to send you marketing communications in relation to our own products and services, communicate with you about your account or transactions, and inform you about our policies and terms. If you no longer wish to receive email communications for marketing purposes, please contact us to opt-out. We also may use your data to process and respond to your requests when you contact us. Subject to your prior express consent, we may share your personal data with third party partners who may send you marketing communications in relation to their products and services. Subject to your prior express consent, we may use personal data to personalize your experience with our products and services and on third-party websites and applications and to determine the effectiveness of our promotional campaigns.Definition of "Cookies"

Cookies are small pieces of text used to store information on web browsers. Cookies are widely used to store and receive identifiers and other information on computers, phones, and other devices. We also use other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, for similar purposes. In this Cookie Statement, we refer to all of these technologies as "cookies."

Use of Cookies

We use cookies to provide, protect, and improve our products and services, such as by personalizing content, offering and measuring advertisements, understanding user behavior, and providing a safer experience. Please note that the specific cookies we may use vary depending on the specific websites and services you use.

Disclosure of Personal Data

We make certain personal data available to strategic partners that work with us to provide our products and services or help us market to customers. Personal data will only be shared by us with these companies in order to provide or improve our products, services, and advertising; it will not be shared with third parties for their own marketing purposes without your prior express consent.

Data Disclosure or Storage, Transfer, and ProcessingFulfilment of legal obligations:Due to the mandatory laws of the European Economic Area or the country in which the user lives, certain legal acts exist or have occurred and certain legal obligations need to be fulfilled. Treatment of personal data of EEA residents ---As described below, if you reside within the European Economic Area (EEA), our processing of your personal data will be legitimized: Whenever we require your consent for the processing of your personal data such processing will be justified pursuant to Article 6(1) of the General Data Protection Regulation (EU) ("GDPR").For the purpose of reasonable implementation or application of this article:We may share personal data with all our-affiliated companies. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party. We may also disclose personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.Legal Compliance and Security or Protect Other RightsIt may be necessary—by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence—for us to disclose personal data. We may also disclose personal data if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.Your Rights

We take reasonable steps to ensure that your personal data is accurate, complete, and up to date. You have the right to access, correct, or delete the personal data that we collect. You are also entitled to restrict or object, at any time, to the further processing of your personal data. You have the right to receive your personal data in a structured and standard format. You may lodge a complaint with the competent data protection authority regarding the processing of your personal data. To protect the privacy and the security of your personal data, we may request data from you to enable us to confirm your identity and right to access such data, as well as to search for and provide you with the personal data we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data that we maintain. You may contact us to exercise your rights. We will respond to your request in a reasonable timeframe, and in any event in less than 30 days.

Third-Party Websites and Services

When a customer operates a link to a third-party website that has a relationship with us, we do not assume any obligation or responsibility for such policy because of the third party's privacy policy. Our website, products, and services may contain links to or the ability for you to access third-party websites, products, and services. We are not responsible for the privacy practices employed by those third parties, nor are we responsible for the information or content their products and services contain. This Privacy Statement applies solely to data collected by us through our products and services. We encourage you to read the privacy policies of any third party before proceeding to use their websites, products, or services.

Data Security, Integrity, and Retention

We use reasonable technical, administrative, and physical security measures designed to safeguard and help prevent unauthorized access to your data, and to correctly use the data we collect. We will retain your personal data for as long as it is necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.

Changes to this Privacy Statement

We may periodically change this Privacy Statement to keep pace with new technologies, industry practices, and regulatory requirements, among other reasons. Your continued use of our products and services after the effective date of the Privacy Statement means that you accept the revised Privacy Statement. If you do not agree to the revised contact us Privacy Statement, please refrain from using our products or services and contact us to close any account you may have created.

Intellectual Property Rights

In the event of any concerns or complaints about possible violation of intellectual property rights please send us an e-mail at manager@fityision.com,identifying with specificity the rights alleged to be violated and the accused product(s).(This e-mail address is just for intellectual property rights and legal issues.other requests may not get repondence.)

Contact Us

Thanks for your interest in Duovox, please feel free to contact us at support@fityision.com for more information.

Customer Center:

For question about products, payments, shipping, order status or custom request, etc. Please contact us at support@fityision.com.

Become A Dealer:

If you want to sell Duovox products or do business together with Duovox, please contact us at support@fityision.com.

Affiliate/Collaboration:

If you have good channels or platforms to cooperate with Duovox with promotion service, please contact Duovox support team at support@fityision.com.

Support

Support Center:

Find all answers for sales and technical question about Duovox products in FAQ center:

Duovox Mate Pro: Click Here

Duovox V9 Night Vision System with Dashcam: Click Here

Duovox Mate Touch Screen Night Vision Camera: Click Here

Staff Assistance:

Can't find your answer in Quick Assistance? Let our Customer Service help you. Contact us via Live Chat (24 hours online), and ask your question via email (support@fityision.com) about technical questions.